Shipping & Collection Policy
Effective date: 25 September 2026
This Shipping & Collection Policy applies to all orders placed on rasantextile.com (the "Website"), operated by RASAN TEXTILE LIMITED, a company incorporated in Hong Kong (Company No. 81240718), with its registered office at Unit 903, 9/F, Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong ("Rasan Textile", "we", "us", "our").
1. How shipping works
Shipping is arranged by the customer. Rasan Textile prepares, packs and hands over your order at our collection point in Sulaimani, Kurdistan Region, Iraq (Sheikh Mustafa Building, Office No. 9). You are responsible for arranging collection and delivery through your own courier, shipping agent or freight forwarder.
This allows you to choose the shipping method, speed and cost that best suits you, and to ship to any country where your chosen carrier operates.
Prices on the Website do not include shipping. All prices are shown in US Dollars (USD) and cover the products and standard packing only.
2. Order processing and preparation time
Preparation starts only after your card payment has been successfully completed and verified.
| Item type | Preparation time |
|---|---|
| In-stock items | 3–7 business days |
| Cut-to-order fabric, custom and made-to-order items | 1–4 weeks on average |
During busy periods (such as Newroz, Eid and holiday seasons), preparation may take longer; we will tell you by email or WhatsApp if your order is delayed.
3. Ready for collection
When your order is packed and ready, we will send you a "Ready for Collection" notice by email and WhatsApp, including:
- Confirmation of the collection point (Sheikh Mustafa Building, Office No. 9, Sulaimani) and opening hours
- The number of parcels or cartons
- The gross weight and dimensions of each package
- The commercial invoice and packing list for your order
Please share these details with your courier or freight forwarder so they can quote and arrange collection.
4. Arranging collection
- Please arrange collection within 14 days of receiving the "Ready for Collection" notice.
- Collection is available during opening hours: 09:00 – 19:30, Saturday to Thursday (closed Friday). Please message us on WhatsApp at least one business day in advance to book a collection time.
- Customers in Sulaimani may also collect their order in person by showing their order number and a photo ID matching the name on the order.
- Send us the name and contact details of your courier or forwarder before collection, so we can release the goods only to your authorised carrier.
- We will release goods only to the carrier or person you have authorised in writing (by email or WhatsApp from the contact details on your order).
If your order is not collected within 30 days and we cannot reach you, we may charge a reasonable storage fee or, after giving you written notice, cancel the order and refund the order value minus any storage and handling costs, to your original payment method.
5. Assistance with shipping (optional)
If you do not have a courier or forwarder, you may ask us to introduce a shipping agent. Any such arrangement is made directly between you and the shipping agent, at your cost and under their terms. Rasan Textile is not responsible for the services of third-party shipping agents.
6. Risk and ownership
- Responsibility for the goods (risk of loss or damage) passes to you when they are handed over to your courier, forwarder or authorised person at our collection point.
- Ownership of the goods passes to you once full payment has been received and the goods have been handed over.
- Any loss, damage or delay after handover must be claimed directly with your carrier. We will provide any documents we have (such as packing lists, photos and handover records) to support your claim.
7. Packing and inspection at handover
- All orders are packed securely for standard freight and courier transport. If you need special packing (for example, waterproof wrapping, palletising or export cartons), please ask before collection; extra charges may apply.
- We photograph each order before handover. We recommend that you or your carrier check the number of packages and their external condition at collection and note any issues on the handover document.
8. Customs, duties and taxes
You (or your carrier / forwarder acting for you) are responsible for:
- All shipping and freight charges
- Export and import customs clearance
- Import duties, taxes and any other fees charged in the destination country
We will provide the commercial invoice and packing list needed for customs. Please tell us before collection if your destination requires any additional documents, such as a certificate of origin; extra charges may apply for documents we must obtain from third parties.
9. Incorrect, missing or defective items
If, after receiving your goods, you find an item that is missing, incorrect or defective (as opposed to damaged in transit), please contact us within 7 days of delivery as described in our Refund & Returns Policy.
10. Contact us
RASAN TEXTILE LIMITED
Unit 903, 9/F, Cameron Commercial Centre
458-468 Hennessy Road, Causeway Bay, Hong Kong
Email: info@rasantextile.com
WhatsApp: +964 772 532 0474
Collection point (Sulaimani office):
Sheikh Mustafa Building, Office No. 9, Sulaimani, Kurdistan Region, Iraq
Opening hours: 09:00 – 19:30, Saturday to Thursday (closed Friday)